At World Trade Lianhe Limited, we strive to provide you with high-quality women’s apparel. If you are not completely satisfied with your purchase, we are here to help. Please review our Returns Policy below for information on how to return items and receive refunds.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The item(s) is returned within 14 days of the delivery date.
  • The item(s) is in its original condition, including all tags, labels, and packaging.
  • The item(s) has not been worn, used, or altered.

Non-returnable items include:

  • Sale or clearance items
  • Intimate apparel and swimwear (for hygiene reasons)
  • Gift cards

2. How to Return

  1. Contact Us: Before returning an item, please contact our customer service team at [email protected] or call us at +852 5217 3350 to request a return authorization. Provide your order number and the reason for the return.
  2. Prepare the Package: Pack the item(s) securely in the original packaging. Include a copy of the original invoice or order confirmation with the return package.
  3. Ship the Item: Send the return package to the following address:World Trade Lianhe Limited
    RM.517, New City Centre
    2 Lei Yue Mun Road
    Kwun Tong, Kowloon
    Hong KongWe recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged return packages.

3. Return Shipping Costs

  • Return Shipping: If the return is due to a defect or an error on our part, we will cover the return shipping costs. For other returns, customers are responsible for the shipping costs.

4. Refunds

  • Processing Time: Once we receive and inspect the returned item(s), we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Shipping Costs: Original shipping charges are non-refundable unless the return is a result of an error on our part.

5. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Contact Us

For any questions or assistance regarding returns, please contact us at:

Thank you for shopping with World Trade Lianhe Limited. We appreciate your business and look forward to serving you again!